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  • Q8: How do I choose the right size?
    We provide a detailed size chart on menu bar . If you need help, contact us for recommendations.
  • Q20: Do you provide samples for bulk orders?
    Yes, samples can be ordered before bulk production. Sample costs will be adjusted in the final payment upon confirmation.
  • Q2: Do you have a physical store?
    Currently, Root5 operates as an online store. However, we may offer physical shopping experiences in the future. Stay updated by following us on root5.in
  • Q1: What is ROOT5?
    ROOT5 is a premium clothing brand offering oversized t-shirts, custom apparel, school uniforms, and corporate wear. We specialize in high-quality fabrics, unique designs, and customizable options for individuals and bulk buyers.
  • Q3: How do I contact ROOT5 customer support?
    You can reach us via: Phone: +91-7358627511 Email: support@root5.in Address: No:- 48/1 ROOT5,Raghunathapuram, Main Road, Mangadu, Chennai-600122. Support Hours: Monday to Saturday, 10 AM – 7 PM
  • Q7: Is there a minimum order for bulk/custom orders?
    Yes, our minimum order quantities are: Customized oversized t-shirts: 1 pieces School uniforms: 20 sets Corporate uniforms: 15 sets
  • Q4: How do I place an order?
    To place an order: Browse our collection and select your products. Choose size, color, and quantity. Add to cart and proceed to checkout. Enter shipping details and make payment. Receive confirmation via email/SMS. For bulk/custom orders, fill out our Bulk Order & Uniform Inquiry Form, and our team will contact you within 24 hours.
  • Q6: What printing techniques do you offer?
    We provide: Screen Printing – Best for bulk orders Embroidery – Ideal for premium corporate wear & uniforms Vinyl Printing – Great for vibrant designs & smaller runs Sublimation Printing – Perfect for full-color designs on polyester fabric
  • Q5: Can I customize my order?
    Yes! We offer custom prints, embroidery, and logo placements for bulk orders. You can upload your design while placing the order or email us at support@root5.in for custom requests.
  • Q9: What materials do you use?
    Our products are made from French Terry, high-quality cotton, polyester, and blended fabrics to ensure comfort and durability. Specific material details are available on each product page.
  • Q10: Will the prints fade after washing?
    Our prints are made with premium-quality ink and techniques to ensure longevity. To maintain print quality: ✔ Wash inside out in cold water ✔ Avoid direct ironing on the design ✔ Do not bleach or dry clean
  • Q8: How do I choose the right size?
    We provide a detailed size chart on each product page. If you need help, contact us for recommendations.
  • How do I track my order?
    Once shipped, you’ll receive a upate via email/SMS.
  • Q13: How long does delivery take?
    Standard Orders: 5–7 business days Bulk & Custom Orders: 7–15 business days Express Shipping: 2–3 business days (additional charges apply)
  • Q11: Where do you ship?
    We ship all over India. International shipping is available upon request—contact us for details.
  • Q15: My order is delayed. What should I do?
    If your order is delayed beyond the estimated date, please contact our support team at support@root5.in.
  • Q12: How much does shipping cost?
    Shipping charges vary based on location and order size. The exact shipping cost will be displayed at checkout.
  • Q19: How do I request a refund?
    To request a refund, email us at [support@root5.in] with your order details and reason for return.
  • Q18: Do you accept returns or exchanges?
    We accept returns/exchanges for: Defective or damaged items Incorrect size received (Only if unused and with original packaging)
  • Q16: What payment methods do you accept?
    We accept: Credit/Debit Cards UPI & Wallets (Google Pay, PhonePe, Paytm) Net Banking & Bank Transfers Cash on Delivery (for selected orders / available on amazon.in)
  • Q17: Can I cancel my order?
    You can cancel your order within 48 hours of placement. Customized/bulk orders cannot be canceled once processing begins.
  • Q21: Can I get my company/school logo on the uniforms?
    Absolutely! We offer custom branding options, including logo embroidery and printing. Contact us with your design details.
  • Q22: Do you offer bulk discounts?
    Yes! Discounts are available for large orders. Contact us for special pricing.
  • Q20: Do you provide samples for bulk orders?
    Yes, samples can be ordered before bulk production. Sample costs will be adjusted in the final payment upon confirmation.
  • Q23: Do you have a loyalty program?
    Yes, we reward our loyal customers with discounts and exclusive offers. Stay updated by signing up for our newsletter.
  • Q24: How can I stay updated on new collections and offers?
    Follow us on Instagram, Facebook, and Whatsapp for the latest updates and exclusive discounts!
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