Return & Refund Policy

ROOT5 is committed to providing a seamless return and refund experience. By making a purchase on Root5.in, you agree to our return terms. We reserve the right to update or modify these terms at any time without prior notice.

Return Eligibility

We accept returns on items that are unused, in their original packaging, and within [7 days] of receipt.

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Return Process

To initiate a return, please contact us at support@root5.in to request a return authorization. Include your order number and the reason for the return in your request.

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Return Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., incorrect item sent).

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Refunds

Refunds will be processed to your original payment method once we receive and inspect the returned item. Please allow [7-14 business days] for the refund to reflect in your account.

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Exchanges

If you wish to exchange an item for a different size or color, please contact us at support@root5.in to arrange the exchange.

Key Elements of Our Return & Refund Policy

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Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with supporting photos for a resolution.

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Non-Returnable Items

Certain products, such as customized items, may not be eligible for returns. Please check the product description before purchasing.

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Contact Information

For any return-related inquiries, reach out to us at support@root5.in.